Shipping Policy – The Mini Garage

At The Mini Garage, we take great care in packing and delivering your die-cast car models safely. Please review our shipping policy below.

1. Order Processing

• Orders are typically processed within 3-5 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During sales, new product launches, or other busy periods, processing times may be slightly longer.

2. Shipping & Delivery

• We ship orders using trusted courier services.

• Delivery times may vary depending on your location and the courier service.

• Estimated delivery times will be provided where available, but delays caused by courier services, weather, public holidays, or other circumstances beyond our control may occur.

3. Shipping Charges

• Shipping charges are calculated based on the delivery location, package size, and/or order value.

• Any applicable shipping charges will be displayed at checkout before you complete your order.

4. Order Tracking

• Once your order has been shipped, tracking information will be provided when available.

• Please allow some time for tracking details to become active after shipment.

5. Packaging

Die-cast models and collectible packaging are handled with care. We use suitable protective packaging to help ensure that your order arrives safely.

While we do our best to protect original boxes and packaging, minor imperfections to manufacturer packaging may occasionally occur during production, handling, or transit.

6. Incorrect or Damaged Orders

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible and provide your order number along with clear photos or videos of the item and packaging.

We will review the issue and work with you to find an appropriate solution.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

The Mini Garage is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete addresses provided by the customer.

8. Lost or Delayed Packages

Once an order has been handed over to the courier, delivery is subject to the courier's service and handling. If your package is significantly delayed or appears to be lost, please contact us, and we will do our best to assist you in contacting or investigating the matter with the shipping carrier.

9. Contact Us

If you have any questions about shipping or your order, please contact The Mini Garage through our official customer support channels.

Thank you for shopping with The Mini Garage and trusting us with your die-cast collection!